23-09-07 Human Experience WG Meeting

Adam Euson (co-founder at Tangle Labs based in DE) work on local solutions e.g. eIDAS, also multi-chain interoperable solution.  Currently working on a style data model for VC's, feel it is lacking, and that standardised styling data model, each wallet can use consistent data model, familiar in presentation.  Heard about this group in ICC in Berlin and became very excited.

Andrew Slack commented that this was a key part of the work of the Interactions Patterns TF to enable individuals to engage w/wallets in a familiar way.

Erika Darling from Mitre - a NFP advising US Government on technologies, based in Florida

Characteristics of a usable wallet, use cases in disaster relief where proofs are harder to provide. Targeting a user study w/ under-served populations in October to determine technology readiness.

Judith Fleenor welcomed Erika and Adam

Andrew Slack introduced his role at SICPA as a stragegic designer, specialising in digital currency and digital identity technologies, working in the field since 2016, also based in Lausanne!

Nicky Hickman Nicky to send some connections to support Erika's work via slack

Kim UX Designer for the Digital ID & Trust Programme at BC Gov

Judith Fleenor commented that BCGov wallet was best of several that she tried out a year ago.

Andrew Slack commented that Kim and Hannah walked through the BCGov Wallet in one of our calls so should be accessible

OICD work - expert series?  https://oicd.net/ - Agreed

Developing a workshop to bring together human identity specialists & digital identity technologists to re-think how digital tech can support 'generative identity'.

Andrew Slack added link to Expert Series

• Aim to bring together best practices in terms of interaction patterns, some people have come to provide views of current wallets and any feedback from users
• Focus of work so far on understanding IP's, didn't want to develop component library, or UI toolkit, wanted to look at underlying patterns, but there should be consistency of use but should be able to adapt to cultural context.  Opinionated principles & best practices around IP's so that businesses, designers could have a reference point for what has been developed and what is effective.
• Aligns with work in OWF where they are developing the technical components of the open source wallet, so this is the human side, so aim would be  to engage with OWF to offer complimentarity. 
• Have pulled out generic tasks / activities within wallets, have been trying to tease out the way of defining an IP, sits between behaviours and rituals and the UI / Interface / tech below.
• Needed more input from industry.  Need to understand existing challenges and where industry was seeing success with things rolled out to date.
• Consider Industry Engagement Survey for community 
  • Existing wallets, what works, any feedback from end-users
  • As consumers or as business professionals
  • Use to identify IP's to focus on initially
• Adam felt that industry survey very important, work of group is definitely needed.  Feedback from our customers - Solutions available very dev/tech focused.  Users want to do their stuff and do it easily and quickly. All they need to know is that the tech works as secure.  Currently working in NL on UNESCO project (NGDIL) - understand tech as a college, but they understand that for users (students, tutors) needs to be a simple easy-to-use app.
• EG no-code experiences - also true for Issuer

Andrew Slack commented that the balance between making it easy to use, and the burden of fidelity of control that the tech allows.  

Adam - Education needs to come alongside the development of the UX, also need to know what they are doing and implications of what they are doing.  EG over verification challenge, needs to be at the forefront of issuer education when issuing credentials. 

Andrew Slack Efficiency vs convenience and implications are key in this balance

Judith Fleenor Yesterday went to Chase bank online account - 'we have updated our T's & C's - please accept to continue' - first document was 125 pages, second was 10 pages - just wanted to do an account check, 

At any time that we want to, we can eliminate paper statements and go 100% digital - one of several terms that she was obliged to sign up to - just to continue using the service. 

Judith spoke to the bank and was very angry - lack of intro - simple explanation - reasons, warning, no right to refuse.  Could have given time to read 125pgs.  As Judith only was checking something, but had she needed to transfer funds then would have had to accept before being able to use the service she pays for.

Drummond Reed That’s a “contract of adhesion”

Adam commented that X (formerly Twitter) use of biometrics has similar lack of consent-basis for verified users on their platform.  Worldcoin is another example of this type of company that is collecting biometric data.

Andrew Slack commented that some rely on X as a source of income via social networks.  Balance of education & governance are the key to managing risks and support the shift of the burden to users.  Understanding consequences and implications of data sharing is especially difficult in the moment when consuming vital services at a moment of need.  

Nicky Hickman draft survey questions doc in G-Drive

Erika to share Mitre consumer survey for alignment

Adam to explore sharing styling data model - should also look at OCA (Human Colossus Foundation)

Nicky Hickman arrange OICD expert series