16.00 UTC = 9:00 PT = 12.00 ET =18:00 CEST = 21:30 IST Zoom Meeting Link https://zoom.us/j/99429712733?pwd=K214bTM4cG54YzZYVnZCL1I5MEdQQT09
Meeting Recording: https://zoom.us/rec/share/6zh9TJdTwlwbVnzzFWHrd9McPPe3tUuhMgsKVdWqyrFkuoG9T_ONscJvVeL2tYX4.Uh95Mu3I0qrYxztt?startTime=1655395038000
Main Goal of this meeting: Expert Series
Attendees: Kalin Neil Thomson Nicky Hickman Anita Rao; Judith Fleenor Phil Wolff Jacques Bikoundou Manu Chaterjee. Andrew Slack Marzi West; Vikas Malhotra Shireen Mitchell;
| Time | Item | Lead | Notes |
| 5 mins |
| Kalin |
|
| 10mins | Intro's & Updates | Kalin | Schedule of meetings for July. Using the summer period for reflection, and to look for improvements, 30th June = Scenario Building Deliverable Focus (Andrew Slack ; Shireen Mitchell Bentley Farrington also working on) 14th July = SSI Harms update 28th July = Finalise Deliverables & plan questions for Implementer interviews Implement the implementer calls starting with Dan Gisolfi in September Intro from Neil Thomson - working in other groups Marzi West from Sales Force, session mentioned by Manu |
| 40mins | The Story of Palm Touchstone | Manu Chatterjee | Manu will share the stars and scars from building trusted things. The story of Palm Touchstone including visuals and background on why the technology was developed and how it was created. It is a story of product design and has some odd turns such as manufacturing and management bumps, a Dr Dre video, and how sometimes things don't quite work out as intended. We are examining the pioneering spirit, learnings and challenges around designing “things”, their identity context and what we can port forward in our exploration of trusted exchanges.
I am an electrical engineer by training, but spent most time in s/w engineering, many years at motorola designing
I want to make products that people love to use - not just the how (e.g.
acquired by Palm, became head of Advanced Technologies - normally the problem that this is where products go to die. Palm very supportive of innovation
At the time not so crazy - Android not there, iPhone not dominant. 3 ideas in UX that made it different
We need some kind of practical magic - something that brings something to life instantly, not deep in the s/w
watched people selling / buying phones - iPhone was like a shrine - where should the palm pre be - if we're in the rows of boxes we'll never stand out and compete.
all old and plasticky, and iPhone was cool = what if we could do all these things together in a contactless way - not wired, wireless don't know what's the connected, so tapping - the physical process is a trusted experience delivered through the feedback of the tap.
started with powerpoint to present idea to senior leadership - blunt response - "apple tried this and couldn't get it to work"- so let's move from pictures to demo "a picture might be worth a thousand words, but a demo is worth a thousand pictures"!
used it to go from office to office to show that it worked, and the all hands meeting on a tuesday
So they asked me to commit to making it happen - I agreed! - team of only 2 - no proven power tech, we needed all the electronics in back cover
Need to catch up to the device manufacturing train. Demo didn't include what was needed in the commercial product Next - hired the team
deeply immersed in non-user-centric questions - just pragmatic things
big debate about things like use of NFC standards for data exchange - problem with magnets in phone for example, had to be steel in device and magnets in mate
impacts UX - what is displayed to do with the orientation of the phone - lots of thought s/w design,
Very complex design Within 10 months we had designed to product
remember 'practical magic' But sadly didn't live to see production - because senior leaders so impressed with Touchstone
Interesting environment at the time - great response - I wanted more, but
But before that could happen - great reviews but
Do we correct this ? but expose margins throughout the chain - seen as $65 profit for palm - but didn't want to betray to apple what it really cost us. the PR conundrum was interesting. Urban myth - palm & apple had a lot of execs between 2 teams and so both knew eachother well, and Steve Jobs was well aware of everything but not touchstone stealth team. So angry he threw a touchstone against the wall - I got the biggest bonus of my career! Problem - didn't know about data sharing beaming etc - more magic
Then HP bought palm - and HP most interested in Web OS, responding to Microsoft Windows (still dominant).
At HP, touchstone tech was proposed...:
Now switching from ideal to making it happen - then market explodes - reliance on the chips and whole balance of risks
We were pleased with results - you could do magical things.
See video for commercial - actually all core tech there - but not shipped as a product growing up in 90's - so rap fan - and in the real video is a picture of Dr Drey's medical imaging using my tech!
So much promise! - but crash - HP changes CEO's and killed the whole mobile computing line
Sold to qualcomm and really about wireless charging - NFC and payments would come later, but data sharing never really adopted - fragmentation through IP sales
Epilogue - coming back to life w/apple
Acknowledgements
Neil Thomson - the touch is important - mechanism - the human gets it - Manu touch is a q that is important in building trust - Neil Thomson - in consent pages too long - how do we just agree an
Phil Wolff would you have decoupled the charging from the other cool features at time IP was being sold off Manu: out of my pay grade - they licensed to everyone - so sold a lot of the patents to Qualcomm - very acquisitive - required touchstone so was just bundled up with Web OS. |
| 5mins | Close & AOB | Kalin | will be on wiki and on you tube |
